I just acquired my Dads bike after his passing. My dad took great care of this bike and he bought it new in 2002. Its been sitting and was in rough shape, not knowing a lot about the ultra classics, I went to Jordan and Mike and asked a zillion questions. Both of these men was exceptional and answered everything I asked. They solidified me as a permanent customer. I called and asked if they had a reflector that was missing on the saddle bag, A whole $7 part. They treated me as if I just bought a new bike! These men are excellent.